International Internet failures
are due to Internet reception and transmission; the structure or connection reliability of customer equipment is not within the control of Hongfeng Gold. Hongfeng Gold will not be responsible for failures or delays due to transactions on the Internet.

Market Risk and Online Trading
Precious metals trading involves considerable risk and is not suitable for everyone. Please refer to the Client Agreement for a detailed description of the risks. No matter how convenient or efficient online trading is, it does not reduce the risks of precious metals trading.


Password Protection
Customers must keep their passwords properly to ensure that third parties cannot access the trading facilities. The client agrees to be solely responsible for all instructions sent via email and for all instructions given to Hongfeng Bullion via email, verbally or in writing, even if issued by a third party. These instructions have been authenticated with the client and account number. According to Hongfeng Bullion, Fengjinye’s judgment is believed to be superficially authorized by the customer. Hongfeng Bullion is not responsible for further inquiries into this apparent permission, nor is it responsible for the consequences of actions or inactions taken in reliance on these instructions or apparent permission.

Inactive account administrative fee
If the account balance is less than or equal to USD 50, and there is no trading activity, deposits and withdrawals, and no positions for 2 months, the account will need to pay an inactive account administrative fee of USD 10/month. If the balance of the trading account is higher than USD 50, and there are no trading activities, deposits and withdrawals, and no positions for 6 months, these accounts will also need to pay an inactive account administrative fee of USD 10/month, and Hongfeng Bullion will charge Inactive account administrative fees will be settled 6 months after the last closing order date of such trading accounts. After deducting the fee, if the account funds are 0 or the trading account funds are 0 for one consecutive month, the system will automatically close the trading account. The closed account will not enjoy any services from Hongfeng Gold for this account. If the customer needs To restart your trading account, please contact our company. Hongfeng Bullion has the right to deduct the fee in one go based on the total number of months when there is no trading activity in the above-mentioned trading account and positions are held. If the trading account is traded after the above-mentioned inactive period, Hongfeng Bullion has the right to make a one-time deduction for the fee based on the total number of months without any trading activity.

Quotation Error
When certain quotation or transaction price errors occur, Hongfeng Bullion will not be responsible for the account balance error caused by this error. These errors include but are not limited to: traders' incorrect quotes, quotes that are not international market prices, or any quotes errors (for example: hardware, software, network problems or incorrect information provided by a third party). Hongfeng Bullion is not responsible for the account balance caused by errors. When placing an order, you need to allow enough time for the order to be executed and for the system to calculate the required margin. If the execution price or order setting of an order is too close to the market price, other orders (regardless of the order type) may be triggered or a margin reminder may be issued. Hongfeng Bullion will not be responsible for margin reminders, account balances or account positions caused by the system not having enough time to execute orders or perform calculations. The above shall not be regarded as an exhaustive list. In the event of a quotation or execution error, Hongfeng Gold reserves the right to make any corrections or adjustments. Any disputes regarding quotation and transaction errors can only be resolved by Hongfeng Gold at its sole discretion. If any loss, damage or liability is incurred as a result, the customer agrees to indemnify Hongfeng Gold and hold Hongfeng Gold harmless. Internet

arbitrage
, connection delays and quotation errors sometimes cause the quotations displayed on the Hongfeng Bullion trading platform to not accurately reflect the real-time market price. "Arbitrage" and "foreign exchange", or the behavior of profiting from price differences due to delays in network connections, cannot exist in the OTC market where customers buy and sell directly to the banker. Hongfeng Bullion does not allow customers to engage in such arbitrage behavior on the company's trading platform. Transactions that rely on arbitrage opportunities caused by price lags may be reversed. Hongfeng Bullion reserves the right to make necessary modifications and adjustments to the accounts involved in the above transactions. Hongfeng Bullion may, at its sole discretion, require traders to intervene or approve all orders placed and or terminate the relevant customer's account. Hongfeng Bullion can resolve disputes arising from arbitrage or price manipulation completely independently. Hongfeng Bullion reserves the right to withhold withdrawals until the above problems can be resolved. Any action or resolution stated here will not prejudice or cause Hongfeng Bullion to waive any rights or remedies it has against its clients and its employees.

Price, Order Execution and Platform Manipulation
Hongfeng Gold strictly prohibits any form of manipulation of its price, execution and platform. If Hongfeng Bullion suspects that any account is engaged in manipulation, Hongfeng Bullion reserves the right to investigate and review the account, and deduct the profits earned from relevant activities from the suspected account. Hongfeng Bullion reserves the right to make necessary corrections or adjustments to relevant accounts. For accounts suspected of manipulation, Hongfeng Bullion may, at its sole discretion, require traders to intervene, approve orders, or terminate the relevant customer's account. Any disputes arising from arbitrage and/or manipulation shall be decided by Hongfeng Gold completely independently. Hongfeng Bullion may, at its discretion, report relevant incidents to any relevant regulatory or law enforcement agencies. Any action or resolution stated here shall not relieve or impair Hongfeng Bullion's rights or indemnities against its clients and its employees, all of which are expressly reserved.

Third-party account

Hongfeng Gold strictly prohibits any form of borrowing other people's accounts for manipulation. If Hongfeng Bullion suspects that any account has been lent and manipulated, Hongfeng Gold reserves the right to investigate and review the account, and deduct the profits earned from relevant activities from the suspected account. For accounts suspected of lending manipulation, Hongfeng Gold may, at its sole discretion, terminate the accounts of the relevant customers.