Customers can submit the form to us online, or contact the customer service department for assistance in filling out the form, or they can visit our company in person during office hours to complete the procedures (see: Account opening process for details)

yes. The buying and selling price quotations provided by the precious metal quotation on the Goodwill Gold website are only reference prices. All buying and selling prices are subject to quotations from trading room staff and transactable prices on the trading platform.

Yes, customers can first open an MT4 demo account to conduct simulated trading and become familiar with the operation of the trading platform.

Customers can log in to the trading platform at any time to check account information and transaction records, or log on to the Hongfeng Bullion website to check relevant information.

Goodwill Gold will send the trading platform account number, password and phone password to the customer via mobile phone text message and email when the customer opens an account. Customers can use the trading platform password to log in to the MT4 trading platform and online account, and the phone password is suitable for customers to conduct transactions. The phone number is used to verify identity when placing the order. The Company recommends that customers change their passwords as soon as possible after receiving the relevant passwords and make regular changes.

The MT4 trading platform password can consist of 5 or more English digits and numbers; the Goodwill Gold Phone password consists of 4 digits.

Customers please call or notify the customer service department immediately through the website, and we will freeze the trading account immediately. Customers need to submit a password reset application form. After verifying the customer's identity, the company will send a new password via SMS and email. Customers are requested to change their new password immediately after receiving it.

Goodwill Gold provides 24-hour trading services for spot gold, spot silver and physical gold. The market opens at 7 a.m. on Monday and closes at 4 a.m. on Saturday, with daily settlement at 5 a.m. every day (winter saving time). It will be at 6 a.m. and will not affect customer trading operations at the end of the day. (Special arrangements will be made during international holidays and will be announced before the holidays. Customers are advised to pay attention.)

Yes, customers can first open an MT4 demo account to conduct simulated trading and become familiar with the operation of the trading platform.

The MT4 platform is simple to operate and has complete chart functions to assist customers in technical analysis.

Goodwill Gold will send the trading platform account number, password and phone password to the customer via mobile phone text message and email when the customer opens an account. Customers can use the trading platform password to log in to the MT4 trading platform and online account, and the phone password is suitable for customers to conduct transactions. The phone number is used to verify identity when placing the order. The Company recommends that customers change their passwords as soon as possible after receiving the relevant passwords and make regular changes.

The MT4 trading platform password can consist of 5 or more English digits and numbers; the Hongfeng Gold Phone password consists of 4 digits.

Customers please call or notify the customer service department immediately through the website, and we will freeze the trading account immediately. Customers need to submit a password reset application form. After verifying the customer's identity, the company will send a new password via SMS and email. Customers are requested to change their new password immediately after receiving it.

Customers can download the trading platform software from our company's website, and after installation, enter their account number and login password to start trading.

All limit orders, take-profit orders, and stop-loss orders are valid until the market close of that week or before the market close on holidays, unless the transaction has been completed or canceled by the customer.

Locking an order requires a certain amount of funds in the account. You can check the "available advance payment ratio" during the transaction. As long as it is greater than 100%, you can lock the position. The rules for locking positions are that when the customer's net worth is greater than the used advance payment, the customer can lock the order and only occupy one side of the margin. For example, a customer trades 1 lot of multiple orders and the used advance payment is 2,500 US dollars. As long as the customer's net worth is greater than 2,500 US dollars, the customer can lock the position at any time. If the customer's net worth is less than 2,500 US dollars, the customer will only be able to close the position and will not be able to perform lock-up operations. After the customer locks the position, the unlocking operation can be performed at any time. If the prepayment ratio is less than 100% and the order is locked, a "insufficient funds" prompt will appear.

When the net value in the trading account is lower than 50% of the margin or less, the customer will be required to add an additional advance payment to the basic advance payment ratio. When the net value in the trading account is lower than 20% or less of the margin requirement, in order to protect the interests of the customer, the company will close some or all of the contracts held by the customer until the net value returns to more than 20% of the margin requirement.

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